We’re always striving to give you the perfect order. From customer service to the performance of the items you ordered, we back it all up with our 100% guarantee — The Beacon Promise. We know to gain your confidence you’ll need to have answers to some basic questions. If you don’t find the answers you’re looking for with these frequently asked questions please send us a note and let us know how we can help you…
▸ Can I use a P.O. when ordering online?
YES! We accept purchase orders from schools and parks & rec departments. During checkout just select “Purchase Order” as your payment method, enter your P.O. number and upload your P.O. document (optional) in any of these accepted file formats: doc, docx, xls, xlsx, pdf, jpg/jpeg, png, svg, eps, or zip.
▸ What payment methods do you accept?
Credit card, Purchase Order, and PayPal payments are accepted online. For credit card purchases we accept VISA, MasterCard, Discover, and American Express. If you prefer to pay with your PayPal account just choose that payment method during checkout and when you click “Submit Order” you will be taken to PayPal to login and complete your order.
▸ Will I be charged sales tax?
NO… unless you’re from Wisconsin. Since we operate out of Wisconsin, sales tax is only applicable for Wisconsin customers.
▸ What if my organization is tax exempt?
NO PROBLEM (but this only matters if you’re from Wisconsin). Since we operate out of Wisconsin, sales tax is only applicable for Wisconsin customers. You will not be charged sales tax if you are buying from outside of Wisconsin. If you are a tax exempt organization in Wisconsin, you can add your Tax ID Number when registering for an account or when providing Payment Information during checkout if you do not already have an account.
▸ What’s the easiest way to get a printable quote for multiple items?
It’s easy — just fill up a cart. When you have all your items added to your cart at the quantities you need, go to the cart icon at the top of the page and click “Order Details & Shipping Estimate”. Click the gray Print Quote button in the lower left area of the product listing. All of the items in your cart will be presented as a quote (with estimated shipping) from Beacon Athletics.
▸ Can I get a copy of your W-9 form?
YES. To add us as a vendor, just click here to view a copy of our current W-9.
▸ Do I need a Beacon account to buy online?
NO. You do not need an online account to buy from beaconathletics.com. You are welcome to checkout as a guest without registering for a Beacon account. However, once you have filled in the basic info needed for any online purchase, you have done about 95% of the work toward creating an account — you really only need to add a password to the info you have already supplied during checkout. That’s it.
▸ Why should I register for a Beacon account?
Faster checkout, order history, and Groundskeeper University. Those are the top 3 reasons users find a Beacon account to be super handy. When you have your shipping and billing preferences securely stored, future purchases are a breeze. Really, when you checkout as a Guest, you’re doing 95% of the work anyway, just add a password and you’re set. Plus, you can easily reference your past orders. Maybe best of all, when you have an account setup at beaconathletics.com, you also automatically have an account at GroundskeeperU.com that you can use to track your progress and gain certification from the premier free online training tool for groundskeepers. Register for a Beacon Account.
▸ Where can I find other ordering info… about returns, etc.?
We have an entire page dedicated to other important ordering information. Click here for a thorough summary of our standard ordering policies.