Reports to: National Sales Manager | Department: Direct Sales

► About Beacon Athletics

For over 75 years, the team at Beacon Athletics has been driven by a passion for improving baseball and softball fields, resulting in the safest, most beautiful, and playable ballfields in America. We specialize in design consultation and innovative practical equipment for ballfields at every level, from T-Ball to the Major Leagues. We love what we do and we want to grow our team with people who do things the right way and play to win.

► About You

• Minimum of five (5) years of experience in customer service or sales with experience managing others.
• Technical Competency – Minimum of five (5) years experience in day to day use and reporting of ERP systems related to order entry, customer accounts, and Customer Relationship Management.
• Strong leadership and team building skills.  Ability to effectively coach and develop talent in a fast-paced environment
• Customer minded – Ability to view a situation from a customer perspective and make decisions that will provide a suitable result for both the customer and the business.
• Highly organized and efficient; capable of working in a fast-paced environment.
• Understand components of margin and manage to maximize profitability.
• Exceptional communication skills – Ability to clearly communicate ideas and information through excellent written and verbal communication both internally and externally.
• Multi-tasking Skills – Ability to multi-task and prioritize day to day responsibilities and services in an unpredictable environment.
• Problem Solving Skills – Demonstrate the ability to analyze a problem for root causes and develop effective solutions to serve both customer and internal team member needs.
• Intellectual Curiosity – Actively seeks new information and ideas to improve personal, departmental and Company processes.
• Microsoft Office Applications – Demonstrate proficiency in Word, Excel, and Outlook.

► Position Overview

► Here’s what a day in the life looks like …

• Manage all day to day activities performed by Customer Service/Direct Sales Group including workflow management of customer requests via phone, email and online chat to ensure customers get timely responses.
• Identifies and manages Key Performance Indicators, KPIs to identify capacity and manage staffing levels appropriately throughout the year.
• Hires, trains and gives daily coaching to team to ensure Customer needs and KPI’s are consistently met.
• Effectively communicate business trends and needs to Senior Leadership
• Acts as the resident expert in ERP and CRM as it pertains to successfully meeting or exceeding customer expectations.
• Utilizes system and works effectively with team to provide quality and timely proposals and quotes verbal and written upon customer request.
• Ensures the customer’s voice is present in every decision.
• Leverages customer and market research to identify product opportunities.
• Handle elevated customer service issues and challenges by effectively working with team members, Beacon Leadership Team, departmental leaders and the customer providing customers with positive solutions in a timely manner that will maintain customer loyalty.
• Works closely with National Sales Team to effectively pass opportunities to Territory Managers when project business is identified.
• Participates in Industry events and Trade Shows on occasion to educate self of industry trends and to continue to understand customer needs in the marketplace.

► Our Commitment

Beacon Athletics strives to create a welcoming and inclusive work environment for all. We support a diverse customer base and believe in always doing good in our community. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.

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(Last revision: 11/28/23)

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