We know to gain your confidence you’ll need to have answers to some basic questions. If you don’t find the answers you’re looking for with these frequently asked questions please send us a note and let us know how we can help you.
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Where’s the rest of my order?
The rest may be on its way. Many times orders that include multiple items have products that ship from different warehouses. For that reason, your order will arrive in different packages and at different times. You can check the status or your order using our Order Status form.
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Will I be charged sales tax?
MAYBE. Changes to tax laws now require us to collect sales tax for the following states: AR, CO, CT, GA, IL, IN, IA, KS, KY, LA, MD, MI, MN, NE, NV, NJ, NY, NC, ND, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WI, WY. If you operate in a state not listed, you will NOT be charged sales tax. Are you a tax-exempt organization in one of the states listed? Please see below…
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What’s the status of my order?
Each product in your order includes an “Expected Ship Date”. (See your email receipt.) But to check on the current status of your order you can use our Order Status form.
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What if my organization is tax exempt?
NO PROBLEM. First, reference the states listed above that are subject to sales tax. REMEMBER: you only need to provide tax exempt documentation if you are in one of the states listed. If you are a tax exempt organization operating in one of the listed states, please create a Beacon Athletics online account and provide your tax exempt information (Tax ID # and tax exemption form). If you operate in a state subject to sales tax, you MUST be a logged in to your tax exempt web account to avoid being charged sales tax.
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Can I use a P.O. when ordering online?
ABSOLUTELY! We accept purchase orders from schools and parks & rec departments. During checkout just select “Purchase Order” as your payment method, enter your P.O. number and upload your P.O. document (optional) in any of these accepted file formats: doc, docx, xls, xlsx, pdf, jpg/jpeg, png, svg, eps, or zip.
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What payment methods do you accept?
Credit card, Purchase Order, and PayPal payments are accepted online. For credit card purchases we accept VISA, MasterCard, Discover, and American Express. If you prefer to pay with your PayPal account just choose that payment method during checkout and when you click “Submit Order” you will be taken to PayPal to login and complete your order.
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What's the fastest way to get a quote that I can print out?
It’s easy — just fill up a cart. When you have all your items added to your cart at the quantities you need, go to the cart icon at the top of the page and click “Order Details & Shipping Estimate”. Click the gray Print Quote button in the lower left area of the product listing. All of the items in your cart will be presented as a quote (with estimated shipping) from Beacon Athletics.
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Do I need a Beacon account to buy online?
NO. You do not need an online account to buy from beaconathletics.com. You are welcome to checkout as a guest without registering for a Beacon account. However, once you have filled in the basic info needed for any online purchase, you have done about 95% of the work toward creating an account — you really only need to add a password to the info you have already supplied during checkout. That’s it.
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Why should I register for a Beacon account?
Faster checkout, order history, and Groundskeeper University. Those are the top 3 reasons users find a Beacon account to be super handy. When you have your shipping and billing preferences securely stored, future purchases are a breeze. Really, when you checkout as a Guest, you’re doing 95% of the work anyway, just add a password and you’re set. Plus, you can easily reference your past orders. Maybe best of all, when you have an account setup at beaconathletics.com, you also automatically have an account at GroundskeeperU.com that you can use to track your progress and gain certification from the premier free online training tool for groundskeepers. Register for a Beacon Account.
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Where can I find other ordering info... about returns, etc.?
We have an entire page dedicated to other important ordering information. Click here for a thorough summary of our standard ordering policies.
