Ordering Information

We always strive to give you the perfect order. From your customer service experience all the way through to the proper functioning of the items your ordered, we’ll back it all up with our 100% Satisfaction Guarantee.

THE BEACON PROMISE: We hold our products to the highest standards and we guarantee your 100% SATISFACTION. If a product does not live up to your standards, we refund your money and pay for the return shipping.


ORDERING INFORMATION

Order from our web store with a safe, secure transaction at beaconathletics.com or by phone, mail, or fax. Purchase order number is not required. All prices are FOB Middleton, Wisconsin or manufacturer unless otherwise indicated. Current prices apply at time of shipment. We reserve the right to change product specifications with equal or superior quality products. There is no minimum order. Prices are subject to change without notice.

BIDS

Bids may be submitted at anytime. Forward your request with proper paperwork by mail, fax (608-836-0724), or email orders@beaconathletics.com.

CUSTOM ORDERS

We will be happy to assist designing a product that will provide the best service and performance. Please supply complete specifications for us to process your request. Drawings, color, type of material and measurements should be included. Our engineers review all drawings. Written customer approval is required prior to manufacture. Custom products cannot be returned, except for defects in materials or workmanship.

PAYMENT OPTIONS

We accept Visa, Mastercard, and American Express. Accounts with approved credit will be billed Net 30 Days from the date of invoice. A 1.5% finance charge will be assessed for balances past 30 days from date of invoice. Prices in effect at time of shipment, apply to all orders. CODs not accepted.

FREIGHT & SHIPPING

We ship standard ground unless expedited shipping is requested. Due to the large size and weight of some products, some items may ship by motor freight. Freight shipments will be prepaid and the actual charges added to your invoice. All prices are FOB Middleton, Wisconsin or FOB shipping dock if shipped from remote location. International shipments can be quoted.

DAMAGE FROM SHIPMENT

It is necessary to report ANY damage as a result of shipping within 5 days so proper damage claims can be made against the carrier. Taking a photo of the damage is very helpful. Failure to report any problems within 5 days of delivery will forfeit any claims for damage with Beacon Athletics.

SALES TAX

Sales tax added where applicable.

DISCREPANCIES

Discrepancies must be reported to Beacon Athletics within 30 days of invoice date.

PRODUCT RETURNS

If you need to return a product call or email us for a Return Authorization Number (RAN). RAN is required to insure we provide the customer service you require and to insure our product development team understands the issue.

CUSTOMER ADVISORY & WARNING

Participation in athletics, recreation, and related activities involves varying degrees of accidental injury risks. Under no circumstances should equipment used for these activities be altered, tampered with or used when damaged. Such equipment should NEVER be used without direct adult supervision and only after examination for damage, wear, proper function, and proper maintenance. The equipment should never be employed for any activity other than that for which it was specifically intended. Participants should always be made strictly aware of the risks involved in the activity they are participating in as well as their own physical limitations and that of the equipment being used.

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